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Customer Service Manager in Plymouth, MI at Horizon Global

Date Posted: 3/2/2018

Job Snapshot

Job Description


  • Supervises, coordinates, directs, and monitors team activities to ensure prompt, courteous, and accurate responses are provided to customers.
  • Receive orders and/or instructions from customers to be entered accurately into the system while coordinating with the Sales Team regarding any and all order fill issues.
  • Prioritizes and assigns work to team members and initiates corrective measures to resolve problems.
  • Updates and pulls down customer orders from websites – releases and special orders.
  • Investigate material/logistic issues, gather evidence and enter disputes as appropriate.
  • Assist manufacturing plant to monitor customer portals related to changes and updates on our products/deliveries.
  • Supports customer weekly meetings and case/complaint issues.
  • Participate / lead reviews of customer service, ensuring that all requirements are met and that all appropriate corrective action responses are gathered and provided back to the customer.
  • Performs other duties as assigned.  


  • Bachelor’s degree or above.
  • A minimum of 5 years of experience in Customer Service or similar.
  • Automotive background, preferably from a Tier 1 Supplier.
  • Must have experience working with multiple supplier portals.
  • Experience with material handling is preferred but not required.
  • Must have excellent written and verbal communication.
  • Highly organized, with attention to detail preferred.
  • Proficient in PC skills, Internet based programs, MS Office Suite.