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Customer Service Representative (OE) in Plymouth, MI at Horizon Global

Date Posted: 7/15/2018

Job Snapshot

Job Description

SUMMARY

The Customer Service Representative(OE) is responsible for supporting Ford, Chrysler and Mopar.

 

RESPONSIBILITIES

 

  • Communicates with OE customers by phone, fax and/or email and receives orders and/or instructions from customers which are entered accurately into the computer.
  • Updates and pulls down Customer Orders from OE Websites – releases and Special Orders.
  • Responds promptly to customer needs and solicits customer feedback to improve service.
  • Monitors and manages all Open Orders for OE Customer Base.
  • Follows up on order shipment and delivery for 100% customer satisfaction.
  • Monitors and Updates Customer Shipping detail on Customers’ Websites.
  • Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.
  • Supports peers on OE Team as backup.
  • Works cross functionally with other facilities and corporate departments.
  • Conforms to TS16949, ISO and Sarbanes Oxley work instructions and procedures.
  • Performs other duties as assigned.

 QUALIFICATIONS

  • Required: Two year degree from a Community College or technical school and at least 2 years of related experience
  • Experience with OE Customer Service.
  • MP&L and eDDL understanding would be an asset.
  • Excellent written and verbal communication and organizational skills.
  • Proficient in PC skills, Internet based programs, MS Office Suite.

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